Custom Phone-a-thon Services

"The deepest craving of human nature is the need to be appreciated." ~ William James

Welcome to the season of giving. Giving gifts. Giving donations. Giving thanks.

To get into the spirit of the season, we ask our donors and supporters to give to our year end campaigns. We ask them to support our cause, our mission, our ministry.

You worked tirelessly to create just the right “ask”. Just the right “ask” that will touch the hearts and wallets of your donors and supporters.

The gifts are arriving. Now your most important work begins.

Are you ready?

Giving is just a part of the equation. The other more important part is the gratitude you show your donors after the gift.

So, are you ready to shower your donors with gratitude?

Will you send your first expression of gratitude within 48 hours?

Will it be a true expression of gratitude or just a receipt?

Will the expressions of gratitude make the donors feel good and appreciated?

Will the donor know their gift made a difference?

Will the donor know that their gift changed the world . . . for the better?

Gratitude makes us feel good.

It makes us feel appreciated.

Thanking your donors, truly thanking them with an abundance of gratitude not just once, but multiple times is key to their ongoing engagement in your organization.

According to the 2015 Fundraising Effectiveness Project organizations retain only 19% of first time donors. It goes on to show that for every 100 donors your organization gains, you will lose 103 donors. Just think what would happen to your organization’s impact in the community if the 19% could be just doubled to 38%.

This 38% could be obtained simply by good old fashion relationship building and attention to basic details. Organizations that hit this target (and better) have created a basic plan for follow-up with every donor that involves ALL key team members.

First and foremost you must invite your donors to be your partners in your mission and ministry. You must invite them to walk along side with you to solve the problems your organization tackles daily.

Not your budget issues. Or the “gap”.

It’s all about those you serve, the reason you exist in the first place.

So take the time to shower your donors with an abundance of gratitude this season, and throughout all seasons of the year.

Jay Love, Founder & CEO of Bloomerang strongly believes that “making donors feel truly appreciated is what can separate you from the average nonprofit. All it takes are small changes in your donor communications efforts.”

Some of those “small changes” include:

  • A telephone call (to say thank you and welcome to new donors)
  • A personalized thank you (not a form letter)
  • A handwritten note (from leadership)
  • An impact statement showing exactly how the donation was used
  • A personal story from recipients of your mission shared directly with donors
  • Segment your donor communications. One-size does not fit all donors.
  • Look at the long-term in building relationships with new donors.
  • A short survey. Donors are investors in your mission and ministry. Ask their opinions.
  • Get together with donors to find out about them and their motivations for giving to your organization.

J. Milito & Associates can help you spread the gratitude. Our professional team can help you stay connected to your donors, supporters and friends. We can help you improve your donor retention. On your behalf we can say thank you!

So to each of you . . . Thank You!

Thank you for caring.

Thank you for making the world a better place.

Thank you for making a difference.

Now go out and spread the gratitude.

P.S. If you’ve made it to this part of the blog, THANK YOU! As a special gift to you, we like to extend a special offer – a free 30 minute consultation with Juddee (the “J” in J. Milito & Associates). After you complete your consultation with Juddee your name will be entered into a drawing for 100 free thank you calls.


What more is there than the gift? Isn’t getting the gift the only thing that really matters?

After all, we have a budget to meet. We have clients to serve. We have a building, and overhead, and expenses.

So we send out letters. We host galas. We produce an annual report and send newsletters to communicate how well we are doing.

But wait, we are short of our goal. Our direct mail fell flat. Can’t get our Board and Staff to contribute. Our gala didn’t raise enough money and we only got names from half of those who did attend. And our development office is understaffed.

If this sounds familiar, that’s ok. Take a breath. Read on.

As fundraisers we know that our work is important. We know that the health and well-being of our organization is dependent upon our work. Our outcomes.

But while we “chase the money” we overlook the most important component of the fundraising equation.

The Donor.

The donor? Yes. The donor does give the gift. They attend our galas. Their names are in our annual reports and on our buildings.

But donors need more. They want more. They deserve more.

Donors are so much more than ATM machines dispensing $10, $100, $1000 as our needs arise.

Donors are partners in our mission. They are with us because the mission and ministry matters to them. They have reserved a place for our organization in their heart.

According to researchif organizations want to raise money for a charitable cause, it is far better to appeal to the heart than to the head. Feelings, not analytical thinking, drive donations.”

Science shows that “giving increases the amount of dopamine and serotonin in our brains—leading to increased happiness.” Giving actually makes donors happy!

The Association of Fundraising Professionals defines fundraising as “the raising of assets and resources from various sources for the support of an organization or a specific project.” Blah, blah, blah . . . .

In reality “Fundraising” is about helping people connect their existing passion directly to your cause.   It’s not about “convincing” them to give. It’s about helping them realize that they already care. Donors believe that it is a “privilege” to give to charity.

Fundraising is about what we do WITH our donors not TO our donors.

According to nonprofit guru Jeff Brooks, “When you ask [for a gift of support], you become part of the donor's world — a place where love, empathy and self-empowerment combine with generosity to make the world and the donor better.”

Yes you need the money to fulfill your mission. Without it you can’t exist. Neither can we exist without a community of passionate and faithful donors. It is their commitment to your cause, their connection to your good work that inspires their giving.

And remember, you are not the only charity Mr. & Mrs. Donor are supporting.

The results of the 2014 AFP Fundraising Effectiveness Survey shows organizations lose at least 57 percent of their donors annually. This translates into more than $25 billion in donations at stake. That’s significant turnover and missed opportunity.

Donors tell us that in making their giving decisions, they need to . . .

  1. Know their money is used wisely,
  2. Feel that the organization has a good reputation,
  3. Have a strong belief in the organization’s mission, and
  4. Believe that their support [truly] makes a difference.

Dr. Adrian Sargeant tells us that

“to keep donors loyal and happy and giving [year after year], you only have to connect two dots. Dot #1: the generous, wonderful, compassionate, kind donor. Dot #2: The good outcome that your donors’ grand and empathetic hearts will make possible (children saved, poor fed, people in crisis helped). Connect these two dots. Only those dots. [No third dot about your charity.] Your donors will not respond to that stuff. Just the opposite, in fact. When you insert a big fat third dot all about you [your organization], donors give less and leave sooner.”

You can keep doing what you're doing and you'll keep getting the results you've been getting,” or you can put the Donor at the center of your fundraising equation.

Donors give with their heart. They believe giving is a privilege. They want to be inspired. They want to feel appreciated.

They want to walk with us side-by-side in fulfilling the mission and ministry.

Because, giving makes them happy.

This is an exciting time! Go through your database. Get to know your donors. Call each of them at least once per year regardless of how much they give. Celebrate their passion and generosity. Tell them a lot how their gift made a difference -- to the children, the seminarians, the sick and frail, the parishioners, and the faithful.

If you do this, you’ll get the gift(s) and so very much more.


-published in July 2015 "Dimensions", a publication of the National Catholic Development Conference

“In good times and bad, we know that people give because you meet [their] needs, not because you have needs.”~ Kay Sprinkel Grace

Fundraising is about helping people connect their existing passion directly to your cause.   It’s not about “convincing” them to give. It’s about helping them realize that they already care.

Most donors give from the heart. According to a research “if organizations want to raise money for a charitable cause, it is far better to appeal to the heart than to the head. Put another way, feelings, not analytical thinking, drive donations.”

Giving benefits donors’ health. Scientific studies show that “giving not only provides donors with a sense of purpose, but it also increases the amount of dopamine and serotonin in our brains—leading to increased happiness.”

So it is essential that your organization have simple, emotionally compelling messages that are regularly shared with donors and the community. A story that touches the heart and makes a person feel good, will most likely inspire giving. Donors remain generous donors when their hearts are full and happy.

While we know it is far easier and cheaper to raise money from your current donors, it’s also good to engage new friends, alumni, and family into the organization’s giving community.

These folks are called non-donors, or as I like to call them, “not yet donors”.

So what is the difference between donors and non-donors and how do you engage and support their giving relationship with your organization?

A donor is "a person who donates something, especially money to a fund or charity.” They have been “asked” in a way that touches their heart, prompting an affirmative response.

According to nonprofit guru Jeff Brooks:

Nearly everyone you communicate with when you raise funds is squarely in the donor category. These people donate!  

They're always free to say no to any request, but they operate under this "deal": If you go to them with a compelling, meaningful and relevant reason to give, and if they agree with you, trust you and the time is right for them, they give.

When you ask, you become part of the donor's world — a place where love, empathy and self-empowerment combine with generosity to make the world and the donor better.

I can't think of any other relationship in the wider marketing world where the "buyer" and the "seller" are so perfectly aligned or where so much good accrues to both sides.

This is utterly liberating. You don't have to tiptoe and apologize around donors. You can be bold and joyful, and that always leads to stronger fundraising.”

In other words, most all people are donors. They give, just not to your organization. They are your “not-yet-donors”.

So how do we engage these “not-yet-donors”?

How do we inspire the passion in the “not-yet-donor” that helps them realize they want to help the cause?

  1. Remember . . . they are already donors, just not to your cause . . . yet.
  2. Believe deeply in your heart and head that donors matter.
  3. Genuinely respect and honor your donors and the difference that they make in the world. Don’t treat them like ATM machines.
  4. Make your “ask” about them, not you. This is not a one-night stand. Donors want to know you’ll be there in the “morning”.
  5. Show and tell the donors what’s in it for them. Demonstrate that good feeling a donor can receive from taking action. Be enthusiastic and real.
  6. Speak directly to the donors and their likes and interests. Connect with them. Find a way to build a relationship with them as you guide them into the donor family.
  7. Share stories regularly about how donors’ gifts are making a difference.
  8. Say “Thank You” a lot and mean it.
  9. Ask them for a specific amount to contribute to the cause. They need you to ask for exactly what you want. Be confident. Be direct. Be specific.
  10. Have fun!

* * *

Connect with these not-yet-donors via direct mail, email, social media and special events and, yes, even telefundraising.

Telefundraising remains one of the most effective means of communications when attempting to convert supporters to donors. The practice enables a dialogue between nonprofits and their perspective donors, which can lay the foundation for engaged activists and consistent support and engagement.” (Gabe Raff)

Contact J. Milito & Associates today for help connecting you with your not-yet-donors.

You’ll be glad you did!

Do you hear the clock ticking?

If your fiscal year ends June 30, you have less than 120 days to meet your Annual Fund Goal.

Are you going to meet your goal?

Your leadership is counting on you… meet your goal.

Your students and their parents are counting on you….to have enough tuition assistance funds to keep tuition affordable and accessible.

Your valuable teachers are counting on you… provide funding for classroom resources and professional development.

So with 120 days to fiscal year end, what is your strategy for finishing strong so your school or organization can continue its mission and strong tradition as you close out this year?

Here are 4 simple things you should be doing right now to help you meet your goal . . .

  1. Identify an “angel”, a benefactor who will provide a “Matching Gift Challenge.” Leveraging a larger gift is a great way to inspire your donors and supporters to give a gift of support.
  2. Put the finishing touches on your final (spring) direct mail appeal of the year and mail very soon to your lapsed donors who have not given you a gift yet this fiscal year. Make sure your message inspires your donors to give. Make it short and sweet and remember: Thank your awesome donors and let them know how they are needed to help reach your goal – “Our current and future students are counting on you to help us reach our goal and put us over the top!”
  3. Use all your social media, publications, postcards, year-end events and eblasts your powerful message to everyone else who is connected with your school.
  4. Follow up the letter and eblasts with a phone-a-thon to personally reach out and reconnect with your lapsed donors to ask for that gift of support.

It can all be done and we can help. We have an easy 5-step process for conducting a successful phone-a-thon for your school and the good news is that there’s still time!

The clock is ticking……..5 Steps to a Successful Phone-a-thon

During this season of love and romance we are reminded just how important it is for us to demonstrate our love and appreciation for our donors. And oh so important, to not just show our love during the Valentine’s season, but also throughout the year. Make Valentine’s Day every day for your donors.

The reality is, that if you don’t make your donors feel good about their experience of giving to your organization, they’ll will most certainly move on to another equally deserving but more attentive organization.

In a 2006 study, Jorge Moll and colleagues at the National Institutes of Health found that when people give to charities, it activates regions of the brain associated with pleasure, social connection, and trust, creating a “warm glow” effect. Scientists also believe that altruistic behavior releases endorphins in the brain, producing the positive feeling known as the “helper’s high.”

Your organization is responsible for keeping that “warm glow” alive in your donors.

And remember . . . all of your donors, the $25 donor and the $5,000 donor, deserve your LOVE . . . .

  1. Say Thank You and mean it. Thank ALL of your donors often. Say “thank you” like you mean it. Thank them warmly and sincerely, and help them feel good about their decision to give to your organization. Thank them in a handwritten notes and personal phone calls. Remember a gift receipt is NOT a Thank you. If all you send is a receipt, your donor will not feel the appreciation required to make a second gift.
  2. Communicate with your donors (not at them). Make sure you tell your donors all about the great things they made possible. Engage them in conversation. Talk person to person. Communicate with them like they are your very best friend since grade school. The great Tom Ahern says, “Your job . . . is to bestow purpose and meaning in exchange for support. That's all you have to do. It's simple.
  3. Shower your donors with tales of their excellence and value. Your donors want to know what your organization is doing that matters. They want to know how your programs are changing lives, are making a difference. They are not so interested in hearing about what a great organization you are. They want to hear about the transformational donor experiences of their peers (other donors).
  4. Focus on the donor and the dollars will follow. It is about building relationships. It is about connecting with people who believe so passionately in your mission that they are willing to give of themselves and their resources to help you make a difference in the world. Each donor is a unique partner in your life changing work. Focus on what they want to do with their giving and why it giving to your cause is important to them. Then help them. And remember, please don’t treat your donors like they are ATM machines.
  5. Be Accountable . . . Be a Good Steward. Trust is a precious commodity. You have been entrusted to uphold your organization’s mission by the people who support you with their money, time, and trust. You must be transparent. You donors need to know that you did in fact use their gift for the purposes you outlined in your solicitations. Being accountable for the funds you raise will keep your donors contributing to your cause. Lost trust is difficult if not impossible to repair. According to Stephen Covey, “Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.”
  6. Listen and Ask. Do you know your donors? Not their name, address, last gift, and giving potential. Do you know what inspires, drives, and excites them? Do you know why they give to your organization? Don’t assume you know the answer to these questions. You need to interact regularly with your donors to know who they are and what prompts their decision to give to your organization. There is so much you could learn from your donors. Be open to what they have to say and offer. Be sincere. This will create a special bond that builds trust and relationship.

Do you love your donors? Do they feel the love?

Contact J. Milito & Associates today.  We can help you show your donors the "Love" they deserve.

4 Things Your Organization Must Do in 2015.

Wow, so hard to believe it is 2015. It seems like yesterday when we stressed about Y2K.

Where does the time go?

At the beginning of the New Year, many of us take time to reflect on the past year and resolve to make changes and try new things.

Others may unconsciously hit the “replay” button, because last year was “just fine”.

This year can be an important year for you and your organization. Waiting out there are a lot of surprises and joys. And some difficulties and disappointments also. It is up to you how successful and fulfilling 2015 can be for your organization.

Richard and Jeff in their Passionate Giving Blog share 4 things your organization must do to have a good 2015.

  • Remember what your work is all about. It is about healing the hurts, bringing light and understanding to a situation, creating awareness, and calling all of us back to this fact: there are people out there who need our help. Come back to that reality and get grounded in it.
  • Remember fundraising is mostly about donors. The donors want to make a difference this year. Your job is to help them do it. You should be primarily focused on helping the donor make a difference, not on getting their money. Keep this focus and balance in all the work you will do throughout this year.
  • Celebrate the difference that has been made. Work extra hard this year to tell your donors that their giving has made a difference. This is the Achilles heel of fundraising –that results in thousands of good donors simply going away and taking their millions of dollars to other organizations. Make a specific commitment to constantly tell each donor what their giving has done. It will bring them a lot of joy, and it will keep them as donors.
  • At least once a week, let your heart be broken by the brokenness of others and the state of our planet. On a regular basis, specifically seek stories and situations that will remind you of reality and call you back to the important values we are committed to. Stay in touch with the reality of your work. $100 is a lot of money and that $100 can do so very much in the life of another person.

So ask yourself, does your plan for 2015 include pushing the “replay” button for more of the same? If you are satisfied with your 20% retention rate and the high cost of acquiring new donors, then keep doing that same-old, same old.

Or will you take what you have learned and experienced last year and remember what your work is all about? Will you try new things? Take risks? Learn from your mistakes? Pick yourself up and try again?

The results will amaze you!

Let the team at J. Milito & Associates be part of your 2015 plan. Let us help you remind your donors that their giving does indeed make a difference!

Happy 2015!

Education is not filling a pail but the lighting of a fire.” - William Butler Yeats

Welcome back to school!

This new school year represents new opportunities to “light the fire”.

“Light the fire” . . .

in your students – inspire emotional and spiritual growth.
in your staff and faculty – encourage mentoring and sharing of their wisdom and knowledge.
in your school community – highlight the positive impact on your students.
in your friends and donors – compel their hearts and souls to give.

Your families, friends and donors want you to ask them for a gift of support.

They need to give. They want to give.

You just have to ask them. You have to “light the fire” within them.

So, how can YOU “light the fire”?

I have found that among its other benefits, giving liberates the soul of the giver.” – Maya Angelou

You ask your donors for money to pay for “X” – the new addition, a soccer field, technology, the “gap” between what it costs to educate and the tuition you collect.

Your donors give you money to pay for “X”. But to them, it is NOT about money. It is about helping, about changing the world, about making a difference.

Your donors, like all people need to give. It’s about something outside of ourselves, and not about money.” Donors know it is good to give. They give with joy. Giving blesses the giver. When donors give, they confirm their deepest and truest feelings; their hearts guide their behavior. Giving transforms the donors’ lives and the lives of others. (R Perry & J. Schreifels)

To your donors, it is about educating students. It’s about creating future leaders. It’s about creating good Christian leaders and citizens.

As you plan your next fundraising appeal, ask the following questions:

    • What sets your school/project/need apart from all the others?
    • What important benefits do the students receive?
    • What important benefit will the donor receive?
    • What will happen if the donor takes action? What will happen if they don’t take action?
    • What compelling stories can you share that will “light the fire” in your donors?

The best fundraising is simple and focused. It tells a fast, vivid, real-life story. It promises results and offers proof that those results will happen. It gives donors a ton of credit for making the results possible. It is a pleasurable, empowering, spirit-renewing experience for the donor.” (T. Ahern)

Let your fundraising tell your school’s story . . . where you have been; where you are; where you are going.

If you can “light the fire” in your donors; if you can elicit that emotional response, your friends and donors will give your school a gift of support.

Then you can say to your donor . . . . “Because of your gifts, we can teach tomorrow’s leaders. Because of you, great things happen. Thank you.

Let J. Milito & Associates help you “light the fire” and transform the lives of your donors thereby blessing the lives of the children we serve.

Contact us today.

November 4th is an important date. It is Mid-Term Election Day across this great country of ours. It is the time when we can exercise our Constitutional right to vote.

The two months leading up to November 4th are even more important. During this time the campaigns will be in full swing with mailboxes and phones inundated with requests to support candidates and ballot proposals.

During this same time many of you will be kicking off or cleaning up your "Friends of Scouting" campaigns.

While these candidates and proposals may not be in direct competition with you for your donors, they will directly affect your ability to connect with your donors -- whether they open your mail, attend your events, or answer your calls.

This year, it is important that your fundraising “asks” occur before October 15th. October is the busiest fundraising month of the election cycle. Additionally, many United Ways have their black-out time during this period as well. You can begin fundraising again after the elections.

To be successful in your Fall 2014 fundraising efforts, there are a few things to keep you from getting lost in the election season shuffle:

  • Get ready to fundraise now! Do you have a plan for Acquisition, Retention and Upgrading your donors (acquiring new donors, retaining the donors that already support your BSA Council, and upgrading giving amounts of your donors)
  • Stay focused on your mission. Your work is important, so make sure you shout this loud and clear. 
  • Spend your fundraising time wisely. With more groups raising money for election-related work, use your plan to identify the donor segments to reach out to. This is a good time to reach out to lapsed donors and major donors. 
  • Reach out to your donors anyway. Don’t assume they won’t give or they will give less. US donors give on average to 6-10 groups and won’t typically move their donations from one organization to another, unless, the organization is no longer meeting their needs. Some of your donors may give you less. Some may give you more. This is a perfect time to upgrade your other donors.

By starting your Friends of Scouting campaigns in August and early September you can beat the crowds and keep your Council from getting lost in the election cycle shuffle.

J. Milito & Associates can help you reach out to your current and lapsed donors now! Our successful telephone fundraising services are being used by Boy Scout Councils from coast to coast.

The positive results that we received from our campaign with J. Milito and Associates has helped us expand our efforts to help our organization with its mission.” – Dan Busby, Boy Scouts of America, Michigan Crossroads Council, Southern Shores Field Service Council

This email address is being protected from spambots. You need JavaScript enabled to view it. now. You’ll be glad you did. The Scouts will be glad too!



Is your data dirty?

The US Postal Service reports that approximately 48 million Americans move each year. This is about 17% of the adult population. So, if your database contains 15,000 records, potentially 2,500 constituents may have different addresses.

Data is the lifeblood of organizations. Yet it is something that all organizations seem to have a challenge updating and maintaining.

To maintain high data quality it is important to clean your data regularly. Regular cleaning will benefit your organization by lower marketing costs, increasing response rates, and improving donor engagement.

In other words, if you can no longer communicate with your donors because their contact data is no longer valid, then they will likely not be your donors anymore.

Ok, so how do I clean my data?

If you have a nonprofit bulk permit or claim other preferred mailing rates, the USPS requires that your mailing list be run through the National Change of Address (NCOA) processing within 90 days of the mailing.

In other words if you mail at least one time each year, you should run your list through NCOA. If you mail more frequently, then your data should be cleaned more frequently.

Even if your organization is moving away from mailing, you should still clean your data annually.

A CASS Summary Report is provided with the cleaned addresses. CASS (Coding Accuracy Support System) means your addresses have been checked for accuracy against the Postal Service’s database using an approved system.

And remember, update your database every time you receive a CASS.

And what about my phone numbers? Can I clean them too?

It is very likely that if your addresses are not regularly run through NCOA as required, your phone numbers will not be accurate either.

Running a phone append will not only clean out bad numbers, but can also help you find phone numbers that were missing from your donor records.

It is important to note that NCOA can only go back 48 months, so the longer you wait to clean your data, the less likely you are to have good addresses or phone numbers.

Let J. Milito & Associates help you clean your data, communicate with your donors, and increase donations to your organization.

Send your data to the cleaners today!

Hi folks, Judy Milito, J. MIlito and Associates. This morning I want to talk to you about the value of a thank you call. You know why a personal thank you call is important to your donors? It's because they don't receive a lot of them. I'm going to tell you a story. My alma mater, Grand Valley State University here in Allendale, Michigan, during the summer time will call me because I am a graduate, and just say thank you. It happens usually during the spring or summer. When that telephone call happens it really warms my heart. I love it because I receive so few thank you calls from all the organizations that I support. So let this be a lesson. I think thank you calls are a valuable and very important. Your donors love them. I'll give you a couple tips. I think thank you calls should be made to every single donor no matter the size of their gift.

Let me tell you a little story before I end. One of my clients has our call center do his personal thank you calls to all of his donors. He tells us year after year those donors that are called increase their gifts year after year. So the value of a thank you call is very important. Do it!

Thank you. Talk to you soon.


JM6_2012Juddee Milito, CFRE, President
J. Milito & Associates, Inc.
This email address is being protected from spambots. You need JavaScript enabled to view it.
(616) 453-8711

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